Products:

How do I know if your products are right for my skin type?

Our skincare set is designed to be versatile and suitable for a variety of skin types. Each product has detailed descriptions on our website, including which skin type they are most beneficial for. If you have specific concerns or a very sensitive skin type, we recommend consulting with a dermatologist before use.

Can I use these products if I have sensitive skin?

Yes, our products are formulated with gentle ingredients suitable for sensitive skin. However, we always recommend performing a patch test first. Apply a small amount of the product to a discreet area of your skin and wait 24 hours to ensure there's no adverse reaction.

Are there any allergens I should be aware of?

We strive to use hypoallergenic ingredients in our products. However, everyone's skin is different. Please review the ingredient list provided on our website for each product, and if you have known allergies, consult your healthcare provider before use.

How soon can I expect to see results from using the skincare set?

Results can vary based on individual skin types and conditions. Generally, customers start to see noticeable improvements in the way their skin feels within a week, and improvements in skin texture and appearance within 2-4 weeks of regular use. For the best results, we recommend using the products consistently as directed.

Is the Caffeine Gel Booster Safe to use around my eyes?

Absolutely! The caffeine gel booster is specifically designed for use around the delicate eye area. It helps reduce puffiness and rejuvenates tired-looking eyes. Just be careful to avoid direct contact with the eyes.

Can I use the AHA Peeling Concentrate if I have acne-prone skin?

Yes! All of our products are formulated to be gentle on even the most sensitive skin and will keep your pH balanced. Just remember to use sunblock after using the AHA Peeling Concentrate and if you're in doubt, consult your dermatologist.

Are your products suitable for Vegans?

Yes, our skincare products are vegan-friendly. We do not use any animal-derived ingredients, and we do not test on animals. Our products are created with respect for all living creatures and the environment.

Usage and Application:

How often should I use each product in the skincare set?

Our skincare set is designed for daily use. The Gentle Cleansing Milk and Moisturising Day Cream should be used every morning and evening. The Brightening Eye Cream and Caffeine Gel Booster can be applied once or twice daily. Use the AHA Peeling Concentrate once a week overnight, and the Botox-Like Peptide Serum can be used every evening. Apply the Acne Spot Care as needed on blemishes.

Can I use these products with my existing skincare routine?

Absolutely! Our products are formulated to blend seamlessly with your existing skincare routine. We recommend incorporating each product gradually to observe how your skin responds and to allow it to adjust. If you have any specific products you're using, such as prescription skincare, consult your dermatologist for personalised advice.

What order should I apply these products in?

For optimal results, follow this order: Start with the Gentle Cleansing Milk to clean your face, followed by the Caffeine Gel Booster mixed into the Moisturising Day Cream. Apply the Brightening Eye Cream around your eyes. In the evening, cleanse again and use the Botox-Like Peptide Serum followed by the Moisturising Day Cream. Apply the Acne Spot Care directly on any blemishes and use the AHA Peeling Concentrate once a week overnight.

Should I use sunscreen with these products?

Yes, we always recommend using a broad-spectrum sunscreen as part of your morning skincare routine, especially when using products like our AHA Peeling Concentrate which can make your skin more sensitive to the sun. Protecting your skin from UV rays is crucial for maintaining skin health and preventing premature ageing.

Safety and Quality:

Are your products tested on animals?

No, none of our products are tested on animal and are made 100% cruelty free.

Where are your products manufactured?

Our products are manufactures in Latvia in an ISO22716:2007 certified factory to ensure the highest quality. We use stainless steel machinery from Switzerland which allows us to achieve luxury textures and each process is designed to be friendly to nature. The machines are even powered by 100% renewable electricity!

What measures do you take to ensure product safety and quality?

We use high-quality, tested ingredients and follow stringent manufacturing processes. All our products are subject to thorough quality checks and are compliant with EU and UK cosmetic safety regulations.

Shipping and Returns:

Do you ship internationally?

At the moment we only ship in the UK, but we will be shipping to the US and Europe soon.

Can I modify or cancel my order after it's been placed?

Yes! Provided that we haven't shipped your product out, just send us an email and we'll handle the rest. If your product has been shipped, then just send it back to us!

What is your return policy?

We offer free returns within 60 days of receiving your products. The products must be in their original packaging. A receipt or proof of purchase is required. To start a return, just send us an email and we'll handle the rest.